FAQ

1. Who are we?

cwl is a secure crypto lottery platform, providing a transparent and fair way to participate in lotteries. Our platform is exclusively available to crypto users, and currently operates only in regions where cryptocurrency transactions are permitted. cwl follows all relevant blockchain protocols and best practices to ensure a safe lottery experience.

2. What is a Crypto Lottery?

A crypto lottery is a game of chance where participants purchase tickets with cryptocurrencies, and a random draw determines the winners. The prize pool is often generated by the collective contributions of all participants, and winners are selected using secure, blockchain-based algorithms.

3. What are the options in selecting the tickets?

We have three types of ticket selection options:

Option 1: Random Selection Your ticket number is randomly selected by our system. As tickets are non-refundable and numbers cannot be exchanged, we advise caution when selecting this option.

Option 2: Total Sum Selection You can choose a digit from one to nine. The sum of the digits of your ticket number will equal the number you choose. For example, if you choose 9, the sum of your ticket digits will be 9, as in the examples: 8199, 9999, 8073, 3078.

Option 3: Complete Selection This method gives you the most flexibility in choosing the exact ticket number you want. However, please note that the specific number you desire may already be sold or unavailable due to limited ticket availability. The choice of how you purchase your ticket does not affect the outcome of the lottery draw.


4. Why is there a limit on the maximum number of tickets that can be purchased?

This measure is part of our responsible lottery initiative. We encourage you to enjoy the lottery responsibly and ensure it doesn’t become an addiction.

5. Why has my account been blocked despite being a paying customer?

This measure is implemented as part of our responsible lottery initiative. Your account may be blocked temporarily or permanently if our system detects a losing streak. You can appeal this decision by providing your income statement to prove you are playing within your means. Please note that a winning streak will not result in your account being blocked.

6. How do I add one or more bank accounts?

Add your bank account details in the KYC section of the app. The bank account should be in your name, and it should be provided in advance, as we will transfer the prizes directly to your bank account.

We do not permit the trade, resale, or gifting of cwl credits. Additionally, we do not allow anyone to recharge your account or for you to recharge someone else's account.

7. How long is a winning ticket valid for?

A winning ticket is valid for 60 days from the date of the draw, within which you must submit a claims form with all necessary requirements.

8. What is the credit policy?

Please ensure that you have credit only for your intended purchases within the next 24 hours. We strictly prohibit excessive credit, in line with our responsible lottery initiative.

9. What is the Anti-Money Laundering (AML) policy?

Our AML policy is strict. If any winning ticket is exchanged by the original purchaser or if the details are shared with third parties, it will trigger a review by our audit team. Please refrain from doing so, as such actions are easily detectable in a fully digital lottery. Any fraudulent attempts will be treated as willful attempts to defraud the system.

If you are approached by scamsters or fraudulent actors with such offers, please inform us immediately via the Contact Us page and alert the relevant authorities, such as the police and Income Tax department.

10. Are the tickets only available for purchase to citizens of India?

Yes, in accordance with the relevant laws, cwl is exclusively for Indian citizens who are currently residing in India, subject to the laws of India and the laws of each state.

11. Who owns cwl?

cwl is the brand name of the approved digital lottery. Its sub-distributor enabler is Prismotic Kaps Private Limited. Eastern is the SPV for distribution of the license holder WOODCHIP. The Directorate of Meghalaya State Lottery (DMSL) is responsible for the conduction and supervision of the lottery.

12. How can a winning ticket be claimed?

All winning claims are processed immediately by the Directorate of Meghalaya State Lottery (DMSL), subject to verification and authentication. Please ensure that all details are correctly provided in the claims form. If any errors arise, please inform the DMSL immediately. Follow the instructions in the claim form and provide all necessary documents. All our draws are conducted through a licensed lottery, ensuring your details are safe and your actions are legal.

All prizes will be credited directly to your bank account by the conducting authority. Unclaimed prizes will belong to the conducting authority. Claims made after the 60-day period will be evaluated at the discretion of the conducting authority.

13. What personal information is required by cwl to issue the prize?

You are required to provide ALL the information listed on the claim forms in accordance with your issued identification cards and PAN. As it is a verified and legal crypto lottery, it is safe to provide your personal information.


14. What is done about those who are/may be addicted to gambling?

This is a measure implemented as a part of our responsible lottery initiative. The details of any person known to/ suspected of exhibiting tendencies associated with an addiction to gambling should be sent to the DMSL immediately.


Your Trusted Crypto Lottery Platform